As part of our work, we often need to collect data from and about your website, or a site being built for you. Even though part of this might be publicly available, shared data receives the same care as personal data.
No details go beyond our own staff, or consultants and anyone working on your case is required to log in. Sensitive information, such as passwords, or personal contact details is stored securely.
We should make clear that providing website data is not always a requirement. We can access a great deal ourselves, existing data is simply a useful addition which may assist investigation on your behalf.
By all means send our analysts any information which may help. This could range from sales history, to the rate of sign up for email newsletters, we are happy to see whatever you feel is relevant.
You can include records held on domains, amendments to your website, variations in performance you tracked. Sharing knowledge of a website can help and details are only used for the agreed purpose.
If you use Google Webmaster Tools, or similar at other search engines, data from there can be useful. Such as tracking errors search robots might find, or seeing details of visits through search.
You might also use Google Analytics, or a competing product, to record visits to your website. Most hosting facilities offer server logs, which can provide similar data and assist with error tracking.
Your customers are the reason for a website, their behaviour matters. There can also be times when accessing the web server itself will help. The list will vary by situation but a no stone unturned approach is a good way to reveal detail.
If you know where to look, significant information can be found on websites and their history. This can often make up for data you do not have available and be reliably used in our analysis, or expert evidence.
The URL structure of a website and the content sitting on pages are themselves a form of data. An accessible and vital part of a website, able to be analysed in detail, such as for website reports, or performance improvement.
Data is however not just a collection of symbols, this belongs to you. Information supplied for a website report is protected and used as you would wish, should you have any concerns, you are very welcome to contact us.