Using a Mediator

Remote Support

Telephone mediation, backed up by email or suitable online facilities is part of our support. This section focuses on mediation in person but they can be equally useful.

Which suits your situation depends on the complexity of the case, your wishes and what is likely to be the most effective route to settle the dispute you are involved in.

Independence

Mediators need to be neutral and open minded. Apart from fairness, this can bring imaginative solutions which personal interest could hide.

We take the need for independence seriously and try to help create a viable outcome for all parties. The best route to settlement, possibly maintaining a business link.

Experience

Website mediation can require a knowledge of the web and technical detail of each case. Experience in this field is of value but in a sense secondary to your needs.

The mediator you work with will be experienced in a broad range of disputes.Their technical knowledge is simply an asset which increases the likelihood of an agreement.

mediation hearing for dispute

Website Dispute Mediation

Mediation is a way to effectively and efficiently resolve conflict. Not a soft option but one where there does not need to be an absolute winner or loser. Incentives can often be found for all parties to settle a dispute, avoiding excessive cost, protecting their interests and allowing them to move on.

Website dispute mediation deals with a relatively new, technical field which can add to misunderstanding. As specialist mediators we can clarify underlying issues but our core role is conciliatory to ensure all parties see the benefits of mediation:

  • Reduced time to resolve disputes can be critical to a business.
  • Cost savings, disputes may not need to be registered at court.
  • Total flexibility in terms of timescale, structure and approach.
  • The mediation process is by nature private and confidential.
  • Evidence, arguments and interests presented in an open way.
  • Settlement terms can still be and generally are legally binding.

By being able to modify the resolution process, mediation can help in a variety of commercial disputes. Our mediators assist with other areas but focus on website disputes, to see those involved set aside barriers, reach an outcome they all accept.

Mediation Puts You In Control

Unlike litigation, you are not waiting for others to pass judgement. Being involved in the solution helps people achieve a settlement they own and generally want, ending a dispute becomes reasonable and logical. The pages linked below provide information on how mediation supports that view:

Anyone involved in a dispute can contact us for advice. We will speak with other parties if that suits, or suggest a suitable approach you can make to encourage them to move towards resolution. In the event mediation is not the best option, we point to alternatives but that is unusual, mediation works.