Operating Principles

Documentation

You are welcome to take a look at pages which relate to conditions we work by and those you would be accepting if using our services:

As you will see, the code of conduct primarily relates to mediation but the same principles apply to every aspect of our service.

Being Open

The content linked above is in part a requirement and we hope, useful information. Should you need more details, please get in touch.

Every case is unique and we appreciate you may have questions relating to your situation which can't be answered on a web page.

Managing Cost

Resolving website disputes is our aim yet we have responsibilities to clients, or any party. Costs should be manageable and reasonable.

Our staff understand this and will recommend a course of action in keeping with the case, rather than a preset formula.

Illustration, mind mapping to a solution
 

Website Report Service Costs

Free advice is truly free, no restrictions and no charges. Neither are fees requested without prior agreement and payment is normally in advance. This avoids surprise invoices and helps our policy of keeping fees below commercial cost.

Where free support is not sufficient, a typical scenario is for us to take a thorough look at the technical or contractual situation Then work with all parties to create incentives to settle, mediation by phone and email.

The table below provides a guide to average costs by sector and size of website. Every case is unique and costs quoted here can only be a guide:

User contributions: May 2011 for 12 months

Business Sector Up to 70 Pages 70 - 250 Pages Over 250 Pages
Community Project £100 £120 £140
Sole Trader or New Business (Under 1 Yr) £120 £140 £160
Small Business £140 £160 £180
Medium Sized Business £160 £180 £200

The variation is partly our wish to support community units and growing businesses, also a reflection of established, larger sites or businesses needing more time.

Additional Services

Many website disputes hinge on technical misunderstanding, removing this coupled with experienced mediators ensures the approach above works well. We do still recognise a proportion of situations may need more support:

 

Should extra charges be unavoidable, they will be minimised and discussed in full. Hopefully issues you are dealing with can be resolved without significant outlay, the majority are. You are welcome to contact us and see how we can help.