The advice in the video is useful, as we hope our support is. From wide assistance with the web, we have never had a request for a refund, or serious dispute. A few odd misunderstandings have tended to be technical and always resolved.
We are a help organisation and work with businesses in an amicable way, as our policy statement suggests. We are however required to post the terms and conditions below and adhere to them, should that ever be necessary:
In using this website and associated services, you are deemed to have read and agreed to the terms and conditions posted below:
The following terminology applies to these terms and conditions, disclaimer notice and any or all current or ensuing agreements. Client, you and your refers to the person accessing this website and accepting the Service's terms and conditions. The Service, our, ourselves, we and us, refers to our service. Party, parties, or us, refers to both the client and ourselves, or either the client or ourselves.
All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the client in the most appropriate manner, by remote support, formal meetings of a fixed duration, or any other means, for the express purpose of meeting the client's needs in respect of provision of our stated services, in accordance with and subject to prevailing English law.
Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Disclaimer Exclusions & Limitations
The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, the Website Report Service:
Excludes all representations and warranties relating to this website and it's contents or which is or may be provided by any third party, including in relation to any inaccuracies or omissions in this website and/or the Service's literature.
Excludes all liability for damages arising out of or in connection with your use of this website, or the services offered. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of business or you have advised this Service of the possibility of such potential loss), damage caused to your computer, software, systems and programs and the data thereon or any other direct or indirect, consequential or incidental damage.
This Service does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
Payment for our services is often wholly, or partly in advance. We reserve the right to amend available methods but in the normal course of events, payment can be made by bank transfer, through another bank, or the majority of credit/debit cards.
In order to maintain the level of pricing we wish to implement as a not for profit support organisation, any services which require payment on sight of invoice are payable on the day of that invoice, unless there is prior agreement to the contrary.
Even though instances are rare in our field of work, we do offer a fair cancellation policy against the costs posted on relevant pages of this website. We would however ask you to note the following:
Reports are only compiled after discussion by both parties and often after payment has been made. Need for cancellation is therefore less than likely, however, you should note that the report service is exempt from cancellation under:
The Consumer Protection (Distance Selling) Regulations 2000
Section 13 - (1)
(a) For the supply of services if the supplier has complied with regulation 8(3) and performance of the contract has begun with the consumer's agreement before end of the cancellation period applicable under regulation 12.
Termination of Agreements & Refunds
The client has the right to terminate any service for any reason, including the ending of services that are already underway. No refunds shall be offered where a service is deemed to have begun and is, for all intents and purposes, underway.
Any monies that have been paid to us which constitute payment in respect of the provision of unused services, shall be refunded.
We also have a right to terminate due to reasonable cause and in that circumstance, provide a refund proportionate to work not completed.
Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to businesses closely associated with the United Kingdom. All marketing is intended solely for the United Kingdom market.
Redistribution or republication of any part of this site, or it's content, is prohibited, without our express written consent. The Service can not warrant that this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this website, you thereby indemnify this Service, it's employees, agents and affiliates against loss or damage, in whatever manner, howsoever caused.
Website Log Files
We use IP addresses to analyse trends, administer the site and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, times, URL requested, and referral URL. This information is not shared with third parties and is used only within this Service on a need to know basis.
Links to This Website
You may create a link to any page of this website, providing this neither accidentally nor deliberately holds any malicious purpose. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
Links From This Website
We do not monitor or review the content of other websites which are linked to directly, or indirectly from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and we should not be regarded as the publisher of such opinions or material.
Please be aware that we are not responsible for the privacy practices, or content of these sites. We encourage our users to be aware when they leave our website to read the privacy statements of other sites. You should evaluate the security and trustworthiness of any other site connected to this website or accessed through this site yourself, before disclosing any personal information to them.
This service will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
Copyright and other relevant intellectual property rights exists on all text relating to the Service and the content of this website. This applies to any logo, name, or specific service featured on this web site.
We have different e-mail addresses for different queries. Core contact information, including our address and telephone number can be found via the contact details link on this website, or via other literature.
The service is an independent, non-profit body, whose registered address is 22 St. Catherines, Weybridge, Surrey KT13 8JR.
Neither party shall be liable to the other for any failure to perform any obligation under any agreement which is due to an event beyond the control of such party including but not limited to any act of god, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen.
Any party affected by such event shall forthwith inform the other party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any agreement contained herein.
Waiver failure of either party to insist upon strict performance of any provision of this or any agreement or the failure of either party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause diminution of the obligations under this or any agreement. No waiver of any provisions of this or any agreement shall be effective unless it is expressly stated to be such and signed by both parties.
Alongside relevant international law, the laws of England and Wales govern these terms and conditions. By accessing this website and using our services you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access.
If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid, or unenforceable provision will be severed from these terms and the remaining terms continue to apply.
Failure of the Service to enforce any provisions set out in these terms and conditions and any agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these terms and conditions or of any agreement or part thereof, or the right thereafter to enforce each and every provision.
These terms and conditions shall not be amended, modified, varied or supplemented except in writing and signed by a duly authorised representative of the Service.
Notification of Changes
The Service reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms.
These terms and conditions form part of the agreement between the client and ourselves. Your accessing of this website and/or undertaking of a booking or agreement indicates your understanding, agreement to and acceptance, of the disclaimer notice and the full terms and conditions contained herein. Your statutory consumer rights are unaffected.