A Supportive Route
We hope you will feel able to discuss an issue with the person involved. They will bring the matter to the attention of others, we all accept that being right, or reacting perfectly in every situation may not happen. If confidentiality allows, we try to help each other and clients.
Should this approach not be satisfactory, or you feel unable to discuss the situation, the person nominated to take overall responsibility for management of client complaints is:
Website Report Service
22 St Catherines
Surrey KT13 8JR
Could you please put your complaint in writing, by post, or email. This should include the name of the person here who is involved, the issue you wish to raise and if you have one, a case reference number.
We will get back to you as soon as possible, hopefully with a solution, if not, a progress report. There could conceivably be circumstances where a matter needs to be addressed other than internally, perhaps with court related work.
In that situation, we would naturally detail the need to you. You are equally welcome to contact us at any time to discuss any aspects of our support services.